Technology’s impact on line of business can’t be undersold.
Just look at tools such as Robotic Process Automation, software that streamlines warehouse storage and speed of delivery by automating redundant, time-consuming human tasks. Then, of course, there’s Amazon, which uses technology to power its signature two-day shipping model. Where retailers try to use immediacy to market in-store pickups, Amazon prioritizes customer experience and convenience, bolstering both by its commitment to technology.
Each example illustrates the line-of-business improvements triggered by technology, yet some leaders won’t account for those upgrades when allocating resources. Where does the disconnect come from? For starters, C-Suite members are sometimes unable to keep up with the speed of technological innovation. And when they do look for new business solutions, they tend to limit themselves by keeping IT and other departments out of the loop until it’s time to implement the new strategies.
To best serve the customer and continue line-of-business growth, the C-Suite needs to openly communicate with other department heads and look at what competitors do. Follow these four steps:Read Full News Release
When 50 million users were affected by a hack last year, Facebook cemented its status as the face of big tech’s privacy problems. But the social media giant isn’t alone. Tech companies like Google, Amazon, and Uber are under similar scrutiny for their handling of user data, and the topic of infor...Read
All employers want to be sure they get the applicants they see on résumés. The process of checking a candidate’s full credentials is tedious and time-consuming, however, and many hiring managers don’t have the time to screen every CV they see.Read
Blockchain, on the other hand, enables reports to be uploaded directly to the chain by distributors and viewed by users. Some organizations even use blockchain to track cannabis and hemp transactions from the grower to the end user without ever touching the product.Read
According to a Harvard Business Review study, it’s likely that 85% of customer interactions with businesses won’t involve humans on the other end by 2020. Thanks to mobile and the web, customer self-service is already commonplace in many industries. Thanks to the emergence of automation and artif...Read