Experienced, Certified & Competent Staff
Dev Ops and Infrastructure Ops Expertise
Onsite and Offshore
ITIL V3 Foundation Unified Helpdesk
Service Level Availability (SLA)
24x7x365 Monitoring and Operations
Industry Standard Best Practices
Self Healing/Auto Remediation
Build Cloud Datacenters in AWS, Azure, Google etc. based on business technology and localization requirements
Project/Program Management of cloud implementations .
Data center consolidations.
Infrastructure Design and Architecture
based on application and
Monolithic to Micro Services, Vertical to Horizontal Scaling, FT/HA guidance
Business Continuity Practices.
Cloud readiness assessment of your existing infrastructure
Determine which workloads are suitable for cloud migration and recommend the most suitable cloud model and provider
Move Plan, Move Groups, Dependencies, Planning and Program/Project Management
Design and Architecture.
Develop a road map with detailed steps for migration.
Comprehensive Infrastructure Report covering infrastructure assets, OS, Application and Storage.
Help develop business justification application migration to the cloud through TCO and ROI analysis.
ITIL V3 Framework Helpdesk Management
Enterprise Application Operations
Infrastructure Operations (Systems, Storage & Network)
SLA Management & Reporting
Incident & Problem Management
Root Cause Analysis
Configuration & Change Management
Security Management – Event Monitoring & Remediation
Patch Management – Any OS
Performance & Capacity Management
Business Continuity Operations
Governance and Optimizations
Knowledge base Management
Server, Network, Storage, Database, Directories, CDN, Web Servers, App Servers, Desktop, Internet, Telecom
Console Management, Job Scheduling, Backup/Restore, Performance Management, Capacity Management.
Public Clouds, Data Center, DR Management, Consolidation and Contracts.
Financial Applications, HR Applications, Enterprise Business Applications.
Our ITIL certified helpdesk technicians will be co-located within or close to your business.
Best fit model, if your business has multiple sites. Our helpdesk technicians can support all your sites from one central location.
Average First Response TimeThe average time taken by the agent to provide first response to a ticket.
Average Resolution TimeTotal time taken to resolve tickets during the selected time period divided by the number of tickets resolved in the selected time period..
First Contact ResolutionNumber of tickets resolved after the first contact made by the customer divided by the total number of tickets resolved in the selected time period.
Resolution SLA %% of Number of tickets resolved within the SLA divided by the total number of tickets resolved during the selected time period.
Reopened TicketsThe number of tickets reopened during the
Created & Resolved TicketsThe number of tickets created or resolved during the selected time period
Platform Health Assessment
Infrastructure architecture, capacity, performance and security assessment of your infrastructure. Advisory Services.
Fixed Bid (Or) Time & Materials
Turnkey Solutions based on your cloud requirements. Build, Migrate or Enhance your cloud infrastructure. Enterprise Tech Support.
Managed Cloud Services
As a IT extension to your business, we help manage your IT infrastructure following ITIL principles. SLA Management.
Infrastructure As A Code
Automate your infrastructure services, implement workflows, monitors leveraging RPA technologies, commercial & OSS