Augusta Cloud & Infrastructure Services



  • Experts in Enterprise Cloud Strategy, Implementations, Large Scale Cloud Migrations and Managed Infrastructure Services
  • Architecture, Design and Implementation expertise on High Availability, Business Continuity and Disaster Recovery Solutions.
  • Infrastructure as Code (IAC) - Infrastructure Automation
  • Enterprise Architecture, Application Management & Support – Monolithic SaaS Applications to Micro Services
  • Knowledge base and Industry Standard Best Practices
  • Innovation, Disruptive & Emerging Technologies
  • Certified Engineers in AWS, Azure, Google Cloud Platform, VMWare, Windows, Unix and Linux Administration
  • Reduced TCO – Lowered Operational Cost Model


  • Asset Management, Performance & Capacity Management
  • Partners with numerous cloud providers
  • Cost Effective Competent Offshore RNOC Team
  • IT Strategy & Governance, Onsite Staff Augmentation
  • RNOC Operations with 24x7x365 Monitoring
  • System/Store/Network Administration
  • Security and Compliance Management
  • Vendor Management - Contracts, Negotiations & Performance
  • Cost & Budget Management
  • Database Management – Performance, Backup, Replication & Recovery




VALUE PROPOSITION



AUGUSTA CLOUD IMPLEMENTATIONS

  • Cloud Neutral

    Build Cloud Datacenters in AWS, Azure, Google etc. based on business technology and localization requirements

  • Applications Management

    Project/Program Management of cloud implementations .

  • Datacenter

    Data center consolidations.

  • Cloud Transformation

    Infrastructure Design and Architecture
    based on application and
    technical requirements

  • Application Re-Architecture Assessment

    Monolithic to Micro Services, Vertical to Horizontal Scaling, FT/HA guidance

  • Business Continuity

    Business Continuity Practices.

SERVICE DESK ENGAGEMENT MODELS

Augusta'S IT STRATEGIC SERVICES

MANAGED HELPDESK SERVICES

OUR SERVICE STRATEGY - ITIL BASED





itil based



OUR APPROACH – CONTINUOUS IMPROVEMENT





continuous improvement

RNOC SERVICE DESK FUNCTIONS

  • Technical Management

    Server, Network, Storage, Database, Directories, CDN, Web Servers, App Servers, Desktop, Internet, Telecom

  • Helpdesk Operations Control

    Console Management, Job Scheduling, Backup/Restore, Performance Management, Capacity Management.

  • Cloud & Facilities Management

    Public Clouds, Data Center, DR Management, Consolidation and Contracts.

  • Applications Management

    Financial Applications, HR Applications, Enterprise Business Applications.

SERVICE DESK ENGAGEMENT MODELS

SERVICE DESK METRICS



AUGUSTA SERVICES





Enterprise Tech Services

  • Hardware/Software Warranty Services
  • Software Licensing & Compliance
  • Annual Maintenance Services
  • Cost and Budget Management
  • Cost Optimization
  • IT Procurement
  • Asset Management
  • Site Support Services
  • Vendor Management

IT Security Services

  • Security Management
  • Risk Management
  • Security Strategy
  • Internal Audits
  • Infrastructure & Application Patch Management
  • Business Process Controls
  • High Availability/Fault Tolerance
  • Business Continuity
  • Disaster Recovery Planning

Project Management
Office Services

  • Portfolio Management
  • Requirement Gathering & Design
  • Project Management
  • Change Management & Change
  • Control Boards
  • Stakeholder Relationship Management

CLOUD SERVICES ENGAGEMENT MODEL

SERVICE OFFERINGS

Application Services

Cloud Services

Infrastructure Services

Data Services

Automation Services

Security Services

PMO Services

Monitoring Services