AUGUSTA HELP DESK SERVICES

  • We help manage your operations 24x7x365, helping you to focus on your business
  • Our RNOC Team can act independently or as an extension to your existing team.
  • Our ITIL v3 Foundation Certified Engineers can manage your operations in a predictable and consistent way
  • Expertise on High Availability, Business Continuity and Disaster Recovery
  • Enterprise Application Management & Support
  • Knowledge base and Industry Standard Best Practices
  • Reduced TCO – Lowered Operational Cost Model
  • Cost Effective Competent Offshore RNOC




VALUE PROPOSITION



MANAGED HELPDESK SERVICES

OUR SERVICE STRATEGY - ITIL BASED





itil based



HELPDESK – UNPLANNED SERVICES



Change Management

Record, Evaluate, Prioritize, Plan, Document and Implement. Risk Assessment & Impact Analysis to Maximize Success.Change Control – Normal, Standard & Emergency Changes.

Unplaned Services

Release/Deployment Management

Build, Test & Deliver services in accordance with Service Design.Deliver changes faster, optimize cost and minimize risk. Software Releases, OS Patches, Zero Downtime Deployments.Fallback Plans, Automated/Manual Deployments.

HELPDESK – PLANNED SERVICES



Change Management

Record, Evaluate, Prioritize, Plan, Document and Implement. Risk Assessment & Impact Analysis to Maximize Success. Change Control – Normal, Standard & Emergency Changes.

Unplaned Services

Release/Deployment Management

Build, Test & Deliver services in accordance with Service Design.Deliver changes faster, optimize cost and minimize risk. Software Releases, OS Patches, Zero Downtime Deployments.Fallback Plans, Automated/Manual Deployments.Monolithic/Micro Services – Total ALM

OUR APPROACH – CONTINUOUS IMPROVEMENT





continuous improvement

RNOC SERVICE DESK FUNCTIONS

  • Technical Management

    Server, Network, Storage, Database, Directories, CDN, Web Servers, App Servers, Desktop, Internet, Telecom

  • Helpdesk Operations Control

    Console Management, Job Scheduling, Backup/Restore, Performance Management, Capacity Management.

  • Cloud & Facilities Management

    Public Clouds, Data Center, DR Management, Consolidation and Contracts.

  • Applications Management

    Financial Applications, HR Applications, Enterprise Business Applications.

SERVICE DESK ENGAGEMENT MODELS

SERVICE DESK METRICS



AUGUSTA SERVICES





Enterprise Tech Services

  • Hardware/Software Warranty Services
  • Software Licensing & Compliance
  • Annual Maintenance Services
  • Cost and Budget Management
  • Cost Optimization
  • IT Procurement
  • Asset Management
  • Site Support Services
  • Vendor Management

IT Security Services

  • Security Management
  • Risk Management
  • Security Strategy
  • Internal Audits
  • Infrastructure & Application Patch Management
  • Business Process Controls
  • High Availability/Fault Tolerance
  • Business Continuity
  • Disaster Recovery Planning

Project Management
Office Services

  • Portfolio Management
  • Requirement Gathering & Design
  • Project Management
  • Change Management & Change
  • Control Boards
  • Stakeholder Relationship Management

CLOUD SERVICES ENGAGEMENT MODEL

SERVICE OFFERINGS

Application Services

Cloud Services

Infrastructure Services

Data Services

Automation Services

Security Services

PMO Services

Monitoring Services